For ages 21 and above only

newpak Responsible Gaming —
Your guarantee of a safe and enjoyable experience

newpak believes that gambling should be a source of fun, not anxiety. Our responsible gaming tools help you stay in control at all times.

What is responsible gaming?

Responsible gambling is the foundation of an enjoyable experience

Responsible gaming means setting your own limits and enjoying gambling as entertainment — not as a way to earn a living. At newpak we believe that every player who has the right information, tools and support can have a healthy and enjoyable experience.

Gambling is inherently a risky activity. For most people it is harmless entertainment, but for some it can become a problem. We encourage all our members to follow these principles: only bet money you can afford to lose, do not bet more to chase your losses, and gambling should never be your main source of income.

Warning: If gambling starts to have a negative effect on your daily life, relationships or financial situation, contact our support team immediately. We provide 24/7 support.

Protection tools

Tools to keep you in control

newpak provides a range of responsible gaming tools to keep you fully in control. You can activate these tools at any time from your account settings.

Deposit limit

Set a limit on how much you can deposit per day, per week or per month. Once a limit is set you cannot exceed it. Reducing the limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Time-out break

If you feel you need a break, take a time-out from 24 hours up to 90 days. During this period your account will be temporarily closed and you will not be able to play any games or make deposits.

Self-exclusion

If you feel you need a longer break, activate self-exclusion for anywhere from 6 months up to 5 years. During this period your account will be completely inactive and you will not be able to open a new account either.

Loss limit

Set a cap on how much you can lose within a given period. Once that limit is reached, play stops automatically, protecting you from further losses.

Session time reminder

Set a reminder for how long you have been playing. When the set time is up, a notification will appear giving you the chance to take a break. Going over time is often one of the first signs of a problem.

Reality check

At regular intervals a pop-up will show a summary of your total playing time, wins and losses. This keeps you connected to reality and helps you make informed decisions.

Healthy habits

Best practices for responsible gaming

Follow these simple rules to keep gambling fun and avoid problems. Responsible gaming is not just a rule — it is a way of life that ensures your long-term enjoyment.

Only bet an amount whose loss will not affect your daily life. Treat gambling as part of your entertainment budget.
Avoid betting more to recover money you have lost. This "chasing losses" mindset is the root cause of problems.
Take regular breaks. Long sessions reduce your ability to make sound decisions. Take at least a 10–15 minute break every hour.
Never gamble with borrowed money. Taking a loan from bKash, Nagad or a bank to place bets is extremely dangerous and can cause serious financial hardship.
Avoid gambling when drinking, tired or emotional. Your judgement is reduced in these states and the tendency to take bigger risks increases.
Do not let gambling become your only source of entertainment. Keep a balance with family, friends and other hobbies.
Keep your account details safe from children. Log out of your account on family computers or smartphones so children cannot access it.
Game outcomes are entirely random — there is no specific strategy or "lucky streak." Every spin or hand is independent and unpredictable.

Assess yourself

Are your gambling habits healthy?

Answer these questions honestly. If you answer "yes" to most of them, consider seeking help.

1. Do you return to gambling repeatedly to try to win back money you have lost?

2. Have you borrowed money to fund gambling or hidden money matters from your family?

3. Have you felt restless or irritable when trying to stop gambling?

4. Has gambling interfered with your work, family or other important responsibilities?

5. Do you believe that playing just "a little more" will lead to a big win?

6. Have you lied about gambling or hidden it from family or friends?

7. Has gambling ever harmed your sleep, eating or health?

Result: If you answered "yes" to 3 or more questions, signs of a possible gambling problem are present. Please contact our support team or activate self-exclusion through live chat.

Step by step

How to activate the protection tools

Activating newpak's responsible gaming tools is very straightforward. You can turn on any tool yourself by following these steps from your account.

Log in to your account

Go to the "Responsible Gaming" section

From the profile menu, find the "Responsible Gaming" option.

Select the tool you need

Choose from deposit limit, time-out, self-exclusion or loss limit, whichever you need.

Set your limit or duration

Enter the amount or time period of your choice. Reductions take effect immediately.

Confirm and save

Confirm your changes. If you have any trouble, our support team is available 24/7 via live chat.

Additional protection

Minor protection and financial security

Age protection

Minor protection

Age verification is mandatory at registration. Creating an account for anyone under 21 is strictly prohibited.

Financial

Minimum deposit

The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000 — this helps limit excessive betting.

Security

Account security

Your account and financial information is protected through SSL encryption and two-factor verification.

Support

24/7 support

Chat with us via live chat in Bengali at any time. We are always here for you.

Get help

If you have a problem, contact us right away

If you feel gambling is getting out of your control, do not delay — get help now. The newpak support team will assist you in complete confidence. Our specialists can help you set up the right protection tools and, if needed, direct you toward professional help.

Live chat

Support available in Bengali 24 hours a day, 7 days a week

Email support

[email protected]

Confidentiality guarantee: All conversations between you and us remain completely confidential. Asking for help is a sign of courage.

Common questions

Responsible gaming FAQ

Log in to your account and go to the "Responsible Gaming" section under Profile Settings. From there, select the "Deposit Limit" option to set a daily, weekly or monthly limit. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period, which helps prevent impulsive overbetting.

Yes, your existing account balance is kept safe when self-exclusion is activated. Once the self-exclusion period ends, you can log back in and make a withdrawal. No deposits or withdrawals are possible while self-exclusion is active. Contact us via live chat for help with this.

A time-out is a temporary break — typically from 24 hours up to 90 days. It is suited for a light pause. Self-exclusion is a longer-term solution — from 6 months up to 5 years — and applies to more serious situations. During self-exclusion you will also be unable to create a new account.

No, for security reasons a third party cannot make direct changes to an account. However, if a family member is concerned, they can let our support team know. The account holder themselves can request that self-exclusion or other protective tools be activated through live chat.

Fast-paced games such as slots or live casino games tend to result in more time and money being spent because decisions are made quickly. It is wise to use deposit limits and session time reminders for any game. Remember that the outcome of every game is entirely random.

Yes, international health organisations recognise gambling addiction as a behavioural disorder. It is not a moral weakness — it is a treatable condition. Many people have returned to normal life with the right support and treatment. If you feel you need help, reach out right away.

Play safe, enjoy the fun

Your safety at newpak is our top priority. Use our responsible gaming tools and start an enjoyable experience today. See our FAQ for more information.

View newpak Casino Explore Slots Read FAQ

For ages 21+ only • Play responsibly

newpak Responsible Gaming — Your guarantee of a safe and enjoyable experience

For players aged 21 and above only