newpak Privacy Policy
This policy describes in detail how the personal information you provide on the newpak platform is collected, used, and kept secure.
This privacy policy ("Policy") applies to the newpak website (newpak.cam) and all related services. When you register on the newpak platform, play, or use any service, you are considered to have agreed to the terms of this Policy. We treat your information with the highest importance and protect it through modern security measures including SSL encryption.
Please read this policy carefully. If you have any questions, contact us at [email protected].
About Information Collection
newpak collects your information for various purposes. We may collect the types of information described below:
1.1 Information You Provide Directly
When you create an account or use our services, the following information is provided:
- Full name, date of birth, and gender;
- Valid email address and mobile number;
- Payment information (bKash, Nagad, Rocket, Upay account numbers);
- A copy of your national identity card or equivalent document for identity verification;
- Residential address.
1.2 Automatically Collected Information
We automatically collect certain information to improve your browsing and gaming experience:
- IP address and device identifier;
- Browser type and operating system;
- Site access time and session information;
- Information collected through cookies and similar tracking technologies;
- Gaming history and transaction records.
1.3 Information Received from Third Parties
Information about you may be received from legitimate third-party sources for the purpose of identity verification or fraud prevention. Such information is also covered by this policy and is handled to the same security standard.
Purpose of Information Use
newpak uses your information only for the following legitimate purposes:
Account Management
Completing your registration process, verifying your identity, and keeping your account secure.
Transaction Processing
Smoothly completing all financial transactions including deposits, withdrawals, and bonus payments.
Customer Support
Your information is used to respond to your complaints and questions and to provide effective assistance.
Security and Compliance
Preventing fraud, complying with anti-money laundering regulations, and ensuring responsible gaming.
Service Improvement
Reviewing your experience to further improve the quality of the platform and gaming services.
Communication
Sending important notifications about your account, offers, or policy changes.
Information Sharing and Disclosure
newpak does not sell your personal information or transfer it to third parties without authorization. However, information may be shared in the following circumstances:
3.1 Service Provider Partners
Necessary information may be shared with trusted partners who process payments, verify identities, and provide technical support on our behalf. These partners are required to use the information only for specified purposes and are contractually bound to maintain confidentiality.
3.2 Legal Obligations
It is our legal responsibility to disclose information in response to court orders, requirements of government regulations, or legitimate requests from law enforcement agencies. In such cases, only the minimum necessary information is provided.
3.3 Business Restructuring
In the event of a company merger, acquisition, or asset sale, user information may be transferred. However, users will be notified in advance and the protections of this policy will be maintained.
3.4 Your Consent
For any purpose other than those mentioned above, we will obtain your explicit consent before sharing your information.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the newpak website. Cookies are small text files stored in your browser.
4.1 Types of Cookies
- Essential Cookies: Essential for running the core functions of the platform. Without them, the site does not work properly.
- Functional Cookies: Remember your preferences and settings, such as language selection.
- Analytics Cookies: Help analyze user behavior to improve the site's services.
- Marketing Cookies: Used to display relevant notifications and offers based on your interests.
4.2 Cookie Control
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may limit some features of the site. For more information on managing cookies, see the help section of your browser.
Information Security Measures
newpak applies industry-standard technical and organizational measures to protect your information. The key elements of our security approach:
- SSL/TLS Encryption: All information transferred between your browser and our servers is transmitted in encrypted form.
- Data Encryption: Stored sensitive information is kept secure through encryption.
- Access Controls: Only authorized personnel have access to specific information, and all access is logged.
- Firewall and Security Monitoring: Round-the-clock network monitoring and cyber threat prevention measures are active.
- Regular Audits: Regular internal reviews are conducted to ensure the effectiveness of security measures.
- Staff Training: All relevant staff receive regular training on data protection.
While we are committed to ensuring the highest level of protection, no method of transmitting information over the internet is completely secure. If you notice any suspicious activity, please contact us immediately.
Data Retention Period
newpak retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- The need to provide services while your account is active;
- Legal obligations to comply with financial and regulatory requirements;
- The need to resolve disputes and handle legal claims;
- Fraud prevention and security-related reasons.
Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. At the end of that period, the information is securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected]:
Right to Know
You may request to know what information we have collected about you and how it is being used.
Right to Correction
If there is any error or incompleteness in your information, you may request that it be corrected.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted.
Right to Restrict Processing
For specific reasons, you may request that processing of your information be temporarily stopped.
Right to Object
You may object to the use of your information for marketing purposes, and this will take effect immediately.
Right to Data Portability
Where applicable, you may request your information in a structured, readable format.
After receiving a request, we will complete the appropriate verification and endeavor to respond as quickly as possible. Due to legal obligations, it may not be possible to immediately delete some information.
Protection of Minors
newpak strictly refrains from providing services to persons under the age of 21. We do not knowingly collect information from minors. Age verification at the time of registration is mandatory. If we learn that information from a minor has been collected, we will immediately close the relevant account and delete the information.
If a parent or legal guardian suspects that their child's information has been collected, please contact us immediately at [email protected].
Third-Party Links and Services
The newpak platform uses software from third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. These providers may have their own privacy policies, and information collected through their platforms will be governed by their own policies.
newpak is not responsible for the privacy practices of third parties. You are advised to read the privacy policy of the relevant provider.
Policy Changes and Updates
newpak reserves the right to amend this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- Sending a notification to your registered email address;
- Displaying a clear notice on the main page of the website;
- Updating the "Last Updated" date at the top of this page.
Continuing to use the platform or completing new transactions after a change is made will be considered acceptance of the revised policy. If you do not agree to the revised policy, please contact us.
Contact and Complaints
Please contact us for any privacy-related questions, requests, or concerns. Our support team is available 24/7 via live chat in Bengali.
Privacy Contact
Email: [email protected]
Live Chat: Available 24/7 in Bengali
After receiving a complaint, we will conduct a proper investigation and notify you as quickly as possible. We believe it is our responsibility to resolve all complaints with the appropriate level of seriousness.