newpak Terms and Conditions

Eligibility and Age Requirement

To use newpak's services, users must meet the following eligibility requirements. These conditions are strictly enforced and any violation may result in immediate account closure.

1.1 Age Verification

To create an account on newpak, you must be 21 years of age or older. We may request a government-issued photo ID (national ID card, passport, or driving licence) at any time to verify your age. Providing false information about your age may result in account termination and forfeiture of all funds earned.

1.2 One Account Rule

Each user may only create one account. If a single person is found to have multiple accounts, all accounts will be suspended and balances may be seized where applicable.

1.3 Geographic Restrictions

newpak primarily provides services to users in Bangladesh. Users are responsible for confirming that the use of such services is lawful from their location. newpak will not bear any legal liability.

Account Registration and Management

By registering on newpak, you create a personal account through which you can access our services. The responsibility for keeping your account secure rests entirely with you.

2.1 Providing Accurate Information

The information you provide at registration must be true, accurate, and complete. It is prohibited to submit false or incorrect details for your name, date of birth, mobile number, or any other information. If any details change, you must notify our support team immediately.

2.2 Password and Security

It is your responsibility to keep your account password confidential. Do not share your login details with anyone. newpak will not be held liable for any loss resulting from authorised or unauthorised access. If you notice any suspicious activity, contact our 24/7 live chat immediately.

2.3 Account Verification (KYC)

Before withdrawals, or in certain other cases, newpak may verify your identity. You may be required to submit the following documents:

• Government-issued photo ID (national ID card or passport)
• Proof of address (utility bill or bank statement)
• Proof of ownership of your payment method (if required)

Withdrawals may be delayed until verification is complete.

Deposits and Withdrawals

newpak processes transactions through the most popular mobile banking services in Bangladesh. Our payment system is fast, secure, and easy to use.

3.1 Accepted Payment Methods

newpak currently supports the following payment methods:

• bKash — the most widely used mobile banking service in Bangladesh
• Nagad — the digital financial service of Bangladesh Post Office
• Rocket — the mobile banking service of Dutch-Bangla Bank
• Upay — another reliable mobile payment service

3.2 Minimum Deposit and Withdrawal

• Minimum deposit: ৳300 (per method)
• Minimum withdrawal: ৳1,000
• Withdrawal time: Processing is generally completed within 1 hour

3.3 Withdrawal Rules

The following conditions must be met before a withdrawal request can be processed:

• The account must be fully verified
• The wagering requirements of any active bonus must be fulfilled
• The withdrawal account must belong to the registered user
• Withdrawals to third-party accounts are not permitted

3.4 Transaction Security

All financial transactions on newpak are secured with SSL encryption technology. We never store the full details of your payment method.

Bonuses and Promotional Offers

newpak offers its users a range of bonuses and promotional offers. It is important to understand the following terms before using these bonuses.

4.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → Bonus ৳1,500 → Total ৳2,500
• Deposit ৳14,000 → Bonus ৳10,000 → Total ৳24,000

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager an amount equal to 10 times the bonus before you are eligible to withdraw. The bonus balance cannot be withdrawn before the wagering requirement is met.

4.3 General Bonus Terms

• Each bonus offer must be used within a specific validity period
• Not all games can be played with bonus balance — the list of eligible games will be shown in the offer details
• It may not be possible to have more than one bonus active at the same time
• Promotional bonuses are single-use only — claiming more than once from the same household or device is prohibited
• newpak reserves the right to cancel a bonus if abuse is suspected

4.4 VIP Program

Regular players can become part of our VIP program. This program is divided into five tiers, each offering weekly cashback benefits:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.7% weekly cashback
• Platinum: up to 1.0% weekly cashback
• Diamond: up to 1.2% weekly cashback

Progress through VIP tiers depends on your regular activity and loyalty. Contact our support team to learn more about the specific benefits at each tier.

Gameplay and Rules

All games available on newpak — slots, casino, poker, cricket betting, fishing games, and others — are operated fairly and transparently. Our games follow a Fair Play policy.

5.1 Game Results

All game results are determined impartially through Random Number Generator (RNG) technology. We maintain detailed logs to investigate any allegations of tampering with game outcomes.

5.2 Technical Errors

newpak will not be held liable if a game is interrupted due to server downtime, network failure, or any other technical issue. However, for confirmed bets, an attempt will be made to restore the last saved state.

5.3 Dispute Resolution

If you have a dispute regarding any game or transaction, you must notify us within 72 hours via our 24/7 live chat or by email at [email protected]. Disputes submitted after this period may not be accepted.

5.4 Service Changes

newpak reserves the right to change its game catalogue, offers, and service terms at any time. If a game is removed, any active bets placed on that game will be settled.

Responsible Gaming

newpak believes that gaming should be a form of entertainment. We are committed to promoting responsible gaming and provide various tools to protect our users.

6.1 Setting Limits

Users can set the following limits on their account:

• Daily, weekly, or monthly deposit limits
• Daily or weekly loss limits
• Self-exclusion facility

6.2 Self-Exclusion

If you feel that gaming is having a negative effect on your life, you can activate a temporary or permanent self-exclusion through our support team. While this is active, you will not be able to access the platform.

Prohibited Activities

The following activities are strictly prohibited on the newpak platform. Violating these restrictions will result in immediate account termination.

• Creating multiple accounts or managing another person's account
• Using coordinated betting or arbitrage strategies to abuse bonuses
• Using the platform for money laundering or any illegal activity
• Hacking, manipulating, or making unauthorised changes to game software
• Using bots, automated scripts, or any other artificial means to operate games
• Creating or verifying an account with false or fraudulent identification
• Making deposits or withdrawals using third-party funds
• Using multiple accounts with the intent to systematically exploit promotional offers
• Engaging in fraudulent behaviour towards other users

Privacy and Data Protection

newpak treats the protection of your personal information as its highest priority. The information we collect is used solely for the purpose of providing and improving our services.

8.1 Data Collection

We may collect the following information:

• Registration details: name, email, mobile number, date of birth
• Transaction details: deposits, withdrawals, betting history
• Technical information: IP address, browser details, device type

8.2 Use of Information

Your information is used for the following purposes:

• Account management and service delivery
• Identity verification and fraud prevention
• Providing customer support
• Compliance with applicable legal obligations

For detailed information about your privacy, please visit our Privacy Policy page.

8.3 Data Security

newpak uses SSL encryption and modern security technology to keep your information safe. We do not sell your personal data to third parties.

Account Suspension

newpak may suspend or terminate an account without prior notice in the following circumstances:

9.1 Suspension by newpak

• If any provision of these terms is violated
• If there is suspicion of fraud or money laundering
• If evidence of operating multiple accounts is found
• If evidence of bonus abuse is found
• If registration was completed using false information
• For legal or regulatory reasons

9.2 Account Closure by User

You may request to close your account at any time via our 24/7 live chat or email. Any balance free of active bonus wagering requirements will be returned before the account is closed.

9.3 Consequences of Suspension

If an account is terminated due to prohibited activity, any active bonus balance and related winnings will be forfeited. However, the amount of verified real deposits (excluding bonuses) will be reviewed for a possible refund.

Changes to Terms

newpak reserves the right to change, amend, or update these terms at any time.

10.1 Notice of Changes

If any significant changes are made to the terms, we will publish a notice on the website or inform you via your registered email or mobile. Continued use of the platform after changes will be taken as your acceptance of the new terms.

10.2 Latest Version

This page will always display the latest and applicable version of the terms. Previous versions will have no legal validity.

10.3 Contact

For any questions or complaints regarding these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali